Question:
What does error "Connect Failed " mean on a Hexing split meter?
Answer:
The keypad cannot communicate with the meter from where it is plugged in currently.
Solution:
1. Try an alternate plug point closest to your distribution board (DB)
2. Ensure that the keypad is plugged straight into a wall socket and not via a multi plug or extension cord.
3. Check that the property has power coming in via the main supply.
4. If the above does not solve your question, please don't hesitate to contact our friendly Technical Support team on 087 5500 870 or send us a message through our contact form: https://www.prepaidmeters.co.za/index.php/contact-prepaidmeters/