Question:
- What does it mean when my Hexing split meter rejects a token?
Answer:
- A token can be rejected for the following reasons:
- The token entered is been incorrectly entered.
- The token entered is not generated for that specific meter number.
- The token entered is generated on a different Supplier Group Code.
- The token entered is generated on a different Key Revision Number.
- The token entered is generated on a different Tariff Index.
Our team of Technical Support Specialists is standing by to assist from 08H00 to 22H00, 7 days a week, 365 days a year. Should you not find a solution in our Knowledge Base, you can make contact using of the following methods:
- Call us on 087 550 0870.
- Register to our Support Desk and create a ticket.
- Send an email to the support desk using our contact form.