ppm-support

Question:

• How long does it take for a payment to reflect after an EFT is done for a token purchase?

Answer:

• Payments made by EFT within a bank normally takes around 15 minutes to process.
  For example: An EFT from an ABSA account to our ABSA account.
• When payment is made by EFT inter-bank, processing time varies between 48 to 72 hours.
• Tokens can only be generated on amounts reflecting in our bank accounts.

Our team of Technical Support Specialists is standing by to assist from 08H00 to 22H00, 7 days a week, 365 days a year. Should you not find a solution in our Knowledge Base, you can make contact using of the following methods:

• Call us on 087 550 0870.
• Register to our Support Desk and create a ticket.
• Send an email to the support desk using our contact form.