ppm-support

Question: How long does it take for a payment to reflect after an EFT is done for a token purchase? Answer: Payments made by EFT within a bank normall...

Question: How do I go about making advance payments for my Self Managed meters to avoid a debit order? Answer: Advance payments need be made into one ...

Question: When will I receive my payout for the prepaid meters? Answer: Revenue collection period is from the 26th to the 25th of each month. Payouts...

Question  How do I update my new banking details for payouts/debit orders? Answer 1. You must notify us in writing prior to our cut-off date, which is...

Question What is the refund process if I am not a customer and made an incorrect token payment? Answer 1. The proof of payment in notification or bank...

Question I paid into your ABSA Cheque account instead of the token account, how do I redeem my token? Answer 1. No token can be generated if payment i...

Question How do I return stock I purchased but no longer need? Answer 1. The cooling-off period for all stock returns is 7 working days from purchase....

Question: How do I obtain a statement? Answer: Last 3 months statements for a customer branch code can be retrieved from the Aurora website. Requests...

Question: How can I receive my Management Fee Invoice? Answer: Last 3 months invoices for a customer branch code can be retrieved from the Aurora webs...

Question How do I go about cancelling my debit order? Answer 1. Regrettably the debit order cannot be canceled as this is part of the terms and condit...