Question
What is the refund process if I am not a customer and made an incorrect token payment?
Answer
1. The proof of payment in notification or bank statement format will need to be forwarded to us by email.
2. Refund Payments are processed every Friday except the last week of the month
3. Cut off to submit documents for a refund is by no later than the Wednesday of each week except the last week of the month.
4. A minimum bank charge is applicable for the refund.
Solution
1. Please contact our friendly Technical Support team on 087 5500 870 or email [email protected]
2. Note that a bank confirmation letter and the attached refund form are to be completed and emailed back.