Question:

  • Your reference on my monthly payout shows PPM followed by my branch code. Can I change this?

Answer:

  • The standard payment reference starts with PPM and ends with your Customer Branch Code eg. PPM00001234.
  • A customised statement reference is supported.
  • The reference must be a minimum length of 4 to maximum of 20 characters.
  • Send an email to the support desk stating the branch code and the customised payout reference you would like.

Our team of Technical Support Specialists is standing by to assist from 08H00 to 22H00, 7 days a week, 365 days a year. Should you not find a solution in our Knowledge Base, you can make contact using of the following methods: