Question:
- I have multiple meters, is it possible to get statements on a per meter basis with a breakdown of all charges.
Answer:
- Statements are generated per customer branch code, irrespective of how many meters are associated with the branch code.
- Statements only reflect information pertaining to a customers accounting requirements.
- Statements do not reflect information pertaining to a consumers accounting requirements.
- Transaction logs are stored on the Aurora website.
- Transaction logs include consumer accountancy information requirements.
Solution:
- Login to the Aurora website to access the transaction logs for the specific meter.
Our team of Technical Support Specialists is standing by to assist from 08H00 to 22H00, 7 days a week, 365 days a year. Should you not find a solution in our Knowledge Base, you can make contact using of the following methods:
- Call us on 087 550 0870.
- Register to our Support Desk and create a ticket.
- Send an email to the support desk using our contact form.