Technical Support FAQ's

Folder for adding Technical Support FAQs articles

Last recharge token entered to a Liason meter
Question: How do I check the last token entered onto my Liason water meter? Answer: Press any key to power on the keypad Input 21 <enter>. The ...
Tue, 6 Apr, 2021 at 7:55 PM
Pairing a USC keypad to the meter
Question: How do I pair the USC keypad to the meter? Answer: Press any key to power on the keypad. The time is displayed. Input #999#<MeterNumber&...
Wed, 7 Apr, 2021 at 9:36 AM
Checking the paired meter number on a USC Keypad
Question: How do I check my meter number on my USC keypad? Answer: Press any key to power on the keypad. Input ## <enter> into the keypad. The ...
Wed, 7 Apr, 2021 at 9:39 AM
Hexing Split - Connect Failed
Question: What does error "Connect Failed " mean on a Hexing split meter? Answer: The keypad cannot communicate with the meter from where it...
Tue, 30 Mar, 2021 at 8:13 AM
Hexing Split Meter - Balance check
Question: How do I check the balance on a Hexing split meter? Answer: Plug in your keypad into a live wall socket on your property. The keypad should ...
Wed, 7 Apr, 2021 at 4:52 PM
Hexing Integrated Meter - Balance check
Question: How do I check the balance on a Hexing integrated meter? Answer: Input 801 <Enter> on the keypad. The current balance is displayed. ...
Wed, 7 Apr, 2021 at 4:49 PM
How to check the meter number on a Liason Keypad
Question: How do I check my meter number on the Liason keypad? Answer: Power on the keypad by pressing any button on the keypad Input 51 <Enter>...
Wed, 7 Apr, 2021 at 4:45 PM
How to pair a keypad to the meter (Hexing Split)
Question: How do I pair my Hexing split keypad to my meter? Answer: Plug in your keypad into a live wall socket on the property. Keypad display reads ...
Wed, 7 Apr, 2021 at 4:40 PM
How to commission a meter (Hexing Split and Integrated)
Question: How do I commission my Hexing split meter after a new installation? Answer: Plug in your keypad into a live wall socket in your property. I...
Wed, 7 Apr, 2021 at 4:33 PM
How to disable/enable the recharge alarm (Hexing Split and Integrated)
Question: How do I disable/enable the beeping sound on my Hexing keypad? Answer: Plug in your keypad into a live wall socket in your property. Input ...
Wed, 7 Apr, 2021 at 4:15 PM