Accounts FAQ's

Folder for adding Accounts FAQs articles

Cancelled Credit Card Transactions
Question: I had tried purchasing a token using my credit card. The transaction was cancelled. Though the funds were removed from my account. How to pro...
Wed, 7 Apr, 2021 at 12:03 PM
Request for Annual Management Fee Tax Inv (Self Managed Clients)
Question: How do I obtain an annual invoice for my Management Fees that need to be paid in advance? Answer: A proforma invoice can be emailed to you f...
Wed, 7 Apr, 2021 at 12:07 PM
Customised payout reference - Outsourced Customers
Question: Your reference on my monthly payout shows PPM followed by my branch code. Can I change this? Answer: The standard payment reference starts w...
Wed, 7 Apr, 2021 at 12:14 PM
Statement per meter
Question: I have multiple meters, is it possible to get statements on a per meter basis with a breakdown of all charges. Answer: Statements are genera...
Wed, 7 Apr, 2021 at 11:32 AM