ppm-support

Question: What does my meter and/or keypads warranty cover? Answer: The meter and/or keypad are covered by a 12-month manufacturer warranty. This war...

Question: How much does it cost to send my meter and/or keypad in for testing? Answer: Generally, there is no charge for having a meter tested. Couri...

Question: When does a Meter swap occur? Answer: Swapping of a meter is performed by a technician when the meter is determined to be faulty. If remain...

Question:  How long does it take for a quote to be generated? Answer: Quotations are generated and sent within the same business day. Requests for qu...

Question: Once meters have been registered, how long does it take for a customer to receive their meters? Answer: Meter orders are generally dispatch ...

Question: Can I have my own private plumber/electrician to perform work on my prepaid meter? Answer: Certified electricians and plumbers may install o...

Question: When on a maintenance plan, how long does it take for a technician to be dispatched to the site? Answer: Typically a technician would be dis...

Question: Who owns the meter? Answer: If you are the customer or property owner then the answer is yes. The meter was paid for by you the customer and...

Question: What does the Service and Maintenance Plan cover? Answer: The meter and/or keypad are covered by a fixed 36-month Maintenance & Service ...

Question: I have meters I am not using and want to installed them elsewhere. Can this be done? Answer: At a physical level the answer is yes. At a s...