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Knowledge base
FAQs
Technical Support FAQ's
22
Error EC82 - Incorrect Token
Error EC84 - Token already used
Error EC30 - FLASH Error
Error EC71 - Exceed Recharge Limitation
Error EC83 - Recharge Type Error (Not Water Recharge Token)
View all 22
Customer Care FAQ's
2
Documents required for the Registration of a new meter/s
Update Existing Property Address
Utilities FAQ's
3
Annual tariff increases
Charges excluded from tariffs applied to meters
Applying tariffs to prepaid sub-meters
Field Services FAQ's
10
What does my Meter and/or Keypad Warranty cover?
Meter and/or Keypad Testing
Meter Swaps
Quotation Generation
Dispatch
View all 10
Accounts FAQ's
14
Time for EFT Payments to Reflect
Advanced Payment for Self-managed meters
Proof of Payment (Payout) - Outsourced Customers
Change of Bank Details
Refund Request - I am not a Prepaid Meter Customer
View all 14
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